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Frequently Asked Questions

We’re here to help you better understand our products, ingredients, and services. If you can’t find what
you’re looking for, feel free to Contact Us directly.

Product Information

Are Dr.Leo products safe for sensitive skin?

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sizing information,
or other sales information.

What skin concerns do Dr.Leo products address?

Our products focus on acne, hyperpigmentation, dull skin, and post-acne scars, providing fast and visible results.

Are Dr.Leo products cruelty-free?

Yes, we are 100% cruelty-free. None of our products or ingredients are tested on animals.

What key ingredients do you use?

Our products are powered by clinically proven ingredients like:

Salicylic Acid
: Treats acne and unclogs pores.
SymWhite® 377
: Fades dark spots and pigmentation.
Niacinamide
: Evens skin tone and soothes inflammation.
Vitamin C
: Brightens and fights free radicals.

Orders & Shipping

How do I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can track your order by logging in to your account.

Do you offer international shipping?

Currently, we ship within Pakistan. Please check our Shipping Policy for details.

What are the shipping options and costs?

We offer standard and expedited shipping options. Shipping fees and delivery times vary based on your location and the selected method.

Can I change or cancel my order after placing it?

Orders are processed quickly, so changes may not always be possible. Contact our support team as soon as possible for assistance.

Returns & Refunds

What is your return policy?

If you’re not satisfied with your purchase, you can return the product within 30 days for a full refund. Products must be unused and in their original packaging.

When will I receive my refund?

Refunds are typically processed within 5-7 business days after receiving your returned product.

How do I initiate a return?

Contact our support team with your order details to start the return process.

Do you offer exchanges?

At this time, we only process refunds. To get a different product, place a new order.

Usage & Skincare Advice

How do I incorporate Dr.Leo products into my skincare routine?

Our products are designed to be layered. Start with cleansing, apply treatments (like serums or essences), follow with moisturizer, and finish with sunscreen during the day.

Can I use Dr.Leo products with other active ingredients like Retinol or AHAs/BHAs?

Yes, our products are formulated to work well with other actives. To avoid irritation, introduce new ingredients gradually and monitor your skin’s response.

How often should I use Dr. Leo products?

or best results, follow the recommended usage instructions on the product page. Most products are suitable for twice-daily use.

Will brightening products make my skin more sensitive to sunlight?

Brightening ingredients like Vitamin C can increase sun sensitivity. Always apply sunscreen during the day when using these products.
Address : Allama Iqbal Town
Nargis Block House #583 Lahore.

Call Us : +92 330 7052213
Email : drleopak@gmail.com

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Empowering every skin type with science-backed, dermatologist-approved solutions for clear, radiant skin.

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